Terms of Service

1. About FREZZ™

FREZZ™ is an online retailer offering premium cooling products and accessories to customers throughout the European Union (EU) and the United Kingdom (UK). These Terms of Service govern your access to and use of the FREZZ™ website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• The information you provide is accurate and complete.
• You will not use our website for any unlawful or fraudulent purpose.

3. Products & Availability

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However:

• Product colours may vary depending on your screen's display settings.
• Availability is subject to current stock levels.
• We reserve the right to discontinue or modify products without prior notice.
• We may limit purchase quantities where necessary to prevent abuse.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law. Prices may change without prior notice.

If a pricing error occurs, we reserve the right to cancel or refuse orders placed at the incorrect price. If payment has already been processed, a full refund will be issued promptly to your original payment method.

5. Orders

When you place an order with FREZZ™:

• You confirm that all information provided is accurate and up to date.
• Your order is subject to acceptance and product availability.
• You will receive an order confirmation email after a successful purchase.

We reserve the right to refuse, cancel, or limit any order where fraud, abuse, or unauthorised activity is suspected, with a full refund issued where payment has been taken.

6. Payments

All payments are securely processed through trusted third-party payment providers. FREZZ™ does not store your complete payment card information. Accepted payment methods may include:

Available payment options may vary depending on your country of residence.

7. Shipping

Shipping is available to customers located within the European Union and the United Kingdom. Estimated delivery times are provided for convenience only and are not guaranteed, as they may be affected by carrier delays, customs, and local conditions.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Eligible products may be returned within the applicable return period, subject to the conditions outlined in that policy. Your statutory consumer rights remain fully unaffected.

9. Warranty

Where applicable, FREZZ™ products are covered by our limited product warranty. The warranty covers defects in materials and workmanship under normal consumer use conditions. Please refer to our Warranty Policy for full details regarding coverage, exclusions, and claim procedures.

10. Intellectual Property

All content on the FREZZ™ website is owned by or licensed to FREZZ™ and is protected by applicable intellectual property laws. This includes, but is not limited to:

• Logos, branding, and trademarks
• Product designs and images
• Videos, graphics, and icons
• Website design and layout
• All written text and copy

No content may be copied, reproduced, distributed, or used in any form without prior written permission from FREZZ™.

11. Acceptable Use

By using the FREZZ™ website, you agree not to engage in any of the following prohibited activities:

12. Limitation of Liability

To the fullest extent permitted by applicable law, FREZZ™ shall not be liable for indirect or consequential damages, loss of profits or business opportunities, delays caused by third-party shipping providers, or events beyond our reasonable control.

13. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services including payment processors, shipping carriers, and marketing tools. FREZZ™ is not responsible for the content, availability, security, or privacy practices of any third-party websites or services.

We encourage you to review the privacy policy and terms of any third-party service you interact with through our website.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using our website, you consent to the data practices described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, technology, or legal requirements. Any updates become effective immediately upon publication on this page.

The effective date at the top of this page will be updated whenever changes are made. We encourage you to review these Terms periodically to stay informed of any updates.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing consumer contracts in the jurisdiction where FREZZ™ operates.

17. Contact Us

If you have any questions regarding these Terms of Service, our policies, or your rights as a customer, our support team is happy to help.