Privacy Policy

1. Information We Collect

When you interact with FREZZ™, we collect information necessary to process your orders and provide an excellent customer experience. This includes:

• Personal identifiers: Your name, email address, phone number, and delivery address when you place an order or create an account.
• Transaction data: Details of products purchased, order values, payment confirmations, and order history.
• Device and browsing data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Any messages, emails, or enquiries you send to our customer support team.
• Marketing preferences: Whether you have opted in or out of receiving promotional communications from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including sending order confirmation and shipping notifications.
• Providing customer support and responding to your enquiries promptly.
• Sending you marketing communications, promotional offers, and product updates — only where you have consented.
• Improving our website, products, and services based on your browsing behaviour and feedback.
• Complying with legal obligations under EU and Portuguese law.
• Preventing fraud and maintaining the security of our store.

3. Payment Information

FREZZ™ does not store your payment card details on our servers. All payment transactions are processed securely through Shopify Payments and third-party payment providers including Stripe, PayPal, and Apple Pay.

These payment processors are PCI DSS compliant and use industry-standard encryption (TLS/SSL) to protect your financial data. FREZZ™ only receives a confirmation of payment and a masked reference — never your full card number or CVV.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website and shopping cart to function correctly.
• Analytics cookies: Used via Google Analytics to understand how visitors interact with our site.
• Marketing cookies: Used by Meta (Facebook/Instagram) and Google Ads to show you relevant advertisements.
• Preference cookies: Used to remember your preferences such as language and currency.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Marketing Communications

We will only send you marketing emails, SMS messages, or promotional notifications if you have explicitly opted in to receive them during checkout or by subscribing to our newsletter.

You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email, replying STOP to any SMS, or contacting us directly at hello@frezz.com. We will process your request within 10 business days.

6. Sharing Your Information

FREZZ™ does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited circumstances:

• Fulfilment partners: Your name and delivery address are shared with our logistics and shipping partners to deliver your order.
• Payment processors: Payment data is handled directly by our payment partners (Shopify Payments, Stripe, PayPal).
• Marketing platforms: Anonymised or aggregated data may be shared with Google and Meta for advertising purposes, in accordance with their privacy policies.
• Legal requirements: Where we are legally required to disclose information to law enforcement or regulatory authorities.

7. Data Security

We take the security of your personal data seriously. Our website is hosted on Shopify's secure infrastructure, which is certified to PCI DSS Level 1 — the highest level of security standard for online retailers.

All data transmitted between your browser and our website is encrypted using SSL/TLS technology. Access to customer data within our organisation is strictly limited to authorised personnel only, on a need-to-know basis.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Order records: Retained for 7 years for accounting and legal compliance purposes.
• Customer accounts: Retained for the duration of your account's active status, plus 3 years after your last interaction.
• Marketing data: Retained until you unsubscribe or withdraw consent.
• Analytics data: Anonymised and retained in aggregated form indefinitely.

9. Your Privacy Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request that we limit how we use your data in certain circumstances.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for marketing or legitimate interest purposes.

To exercise any of these rights, contact us at hello@frezz.com. We will respond within 30 days.

10. International Customers

FREZZ™ is operated from Portugal, European Union. If you are accessing our store from outside the EU, please be aware that your personal data may be transferred to and processed in Portugal or other countries where our service providers operate.

We ensure that all international data transfers comply with applicable data protection laws and that appropriate safeguards are in place, including Standard Contractual Clauses where required.

11. Children's Privacy

Our products and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@frezz.com and we will delete that information promptly.

12. Third-Party Services

Our website may contain links to third-party websites and integrates with third-party services. These include Shopify (e-commerce platform), Google Analytics, Meta Pixel, and payment processors. Each of these services has its own privacy policy, and we encourage you to review them.

FREZZ™ is not responsible for the privacy practices of any third-party websites or services linked from our store.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please get in touch with our team: