Privacy & Cookies

Cookie Policy

Learn how FREZZ™ uses cookies to improve your shopping experience while protecting your privacy.

Essential Cookies Required for the website to function properly.
Analytics Help us improve your shopping experience.
Marketing Used only with your consent where required.
Your Choice Manage your cookie preferences at any time.
Effective Date January 1, 2026

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, or tablet when you visit a website. They help websites remember your actions and preferences, improve performance, enhance security, and provide a more personalised shopping experience.

Cookies do not typically identify you personally, but they may be linked to information you choose to share with us — such as your email address when placing an order.

2. Why FREZZ™ Uses Cookies

We use cookies to provide you with the best possible shopping experience. By continuing to use the FREZZ™ website, you agree to the use of cookies as described in this policy.

Faster Shopping
Secure Checkout
Better Performance
Personalised Experience

3. Types of Cookies We Use

We use the following categories of cookies on the FREZZ™ website:

Essential CookiesThese cookies are strictly necessary for our website to function. They allow you to browse pages, add products to your cart, complete checkout, and process secure payments. These cannot be disabled.
Performance & Analytics CookiesThese cookies collect anonymised data about how visitors use our website — pages visited, time spent, and navigation paths. This helps us improve the FREZZ™ experience. Examples include Google Analytics and Shopify Analytics.
Functional CookiesFunctional cookies remember your preferences to make your experience more convenient — including your preferred language, country, recently viewed products, and saved shopping settings.
Marketing & Advertising CookiesWith your consent where required, these cookies help us show relevant advertisements, measure ad performance, and limit repetitive ads. They may be set by FREZZ™ or trusted advertising partners such as Google and Meta.

4. Third-Party Cookies

Some cookies on our website are placed by trusted third-party providers that help us operate our store. These providers have their own privacy and cookie policies which we encourage you to review.

ShopifyOur e-commerce platform — manages your cart, session, and checkout experience
Payment ProvidersStripe, PayPal, Apple Pay — used to process secure payments
Analytics ProvidersGoogle Analytics — collects anonymised data to help us understand website usage
Advertising PlatformsMeta (Facebook/Instagram) and Google Ads — used to serve relevant advertisements
Customer Support ToolsUsed to power live chat or help desk functionality when available

5. Managing Your Cookie Preferences

You can manage or change your cookie preferences at any time. Depending on your location, you may be presented with a consent banner when you first visit offering the following options:

Accept All CookiesEnable all cookie categories including analytics and marketing
Reject Non-EssentialOnly essential cookies that are required for the website to function
Customise PreferencesChoose exactly which categories of cookies you would like to allow

6. Browser Controls

Most web browsers also allow you to manage cookies directly through browser settings. You can view, delete, block, or receive notifications before cookies are stored on your device. Please note that disabling certain cookies may affect the functionality of our website.

Google Chrome
Apple Safari
Microsoft Edge
Mozilla Firefox

For specific instructions on managing cookies, please refer to the help documentation for your browser.

7. Cookie Duration

Cookies vary in how long they remain on your device. The duration depends on the purpose of each individual cookie.

⏱ Session Cookies Temporary Automatically deleted when you close your browser. They exist only for the duration of your browsing session.
📅 Persistent Cookies Long-term Remain on your device until they reach their expiry date or are manually deleted through your browser settings.

8. Your Privacy

Any personal information collected through cookies — such as browsing behaviour linked to your account — is processed in accordance with our Privacy Policy. We are committed to handling your data securely, transparently, and in compliance with applicable law.

View Privacy Policy →

9. EU & UK Visitors

If you are visiting from the European Union or the United Kingdom, you may have additional rights under applicable privacy laws regarding cookies and consent.

Under the EU General Data Protection Regulation (GDPR) and the UK Privacy and Electronic Communications Regulations (PECR), FREZZ™ will request your explicit consent before placing analytics, marketing, or advertising cookies on your device. Essential cookies do not require consent as they are necessary for the website to function. You may withdraw your consent at any time through your cookie preferences.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will become effective immediately upon publication on this page.

The effective date at the top of this page will be updated whenever material changes are made. We encourage you to review this policy periodically to stay informed.

Need Help?

If you have any questions about our Cookie Policy or how we use cookies, please contact our support team.

Support Emailhello@frezz.com
Response TimeWithin 24 hours
Business HoursMonday – Friday, 9:00 AM – 6:00 PM (WET)
Contact Support

Questions About Cookies?

We're committed to transparency and giving you full control over your privacy.

Contact Support