FAQ
Orders & Products
Where do your products come from?
We work with trusted fulfillment partners to source practical home and kitchen essentials. Each product is carefully selected for everyday use, quality, and functionality, and shipped directly to our customers.
Are your products suitable for everyday use?
Yes. All products sold at JR Store are chosen specifically for daily or regular use in the home, kitchen, bathroom, or laundry.
Do you sell eco-friendly products?
Yes. We offer a growing selection of reusable and eco-friendly home essentials designed to reduce waste and support more sustainable everyday living.
Shipping
Where do you ship?
We currently ship to most European countries and the United Kingdom.
How long does shipping take?
Order processing usually takes 1–3 business days.
Delivery times typically range between 7–15 business days, depending on your location and the product ordered.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
Are there customs fees or import taxes?
In most cases, no additional fees are charged. However, customs policies vary by country, and any applicable duties or taxes are the responsibility of the customer.
Payments
What payment methods do you accept?
We accept major payment methods, including:
- Credit & debit cards
- Secure online payment options available at checkout
All payments are processed securely.
Is it safe to shop on JR Store?
Absolutely. Our website uses secure encryption and trusted payment gateways to protect your personal and payment information.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your order, you may request a return within 14 days of delivery, provided the item is unused and in its original condition.
How do I request a return or refund?
Simply contact our customer support team with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days, depending on your payment provider.
Order Issues
My order hasn’t arrived — what should I do?
If your order hasn’t arrived within the estimated delivery timeframe, please contact us. We’ll investigate and make it right.
I received a damaged or incorrect item
If your item arrives damaged or incorrect, please contact us with photos and your order number. We’ll arrange a replacement or refund.
Contact & Support
How can I contact JR Store?
You can reach our support team through this email admin@jrstore.eu. We aim to respond within 24–48 business hours.
About JR Store
Why shop with JR Store?
- Carefully selected everyday home essentials
- Fair pricing
- Secure shopping experience
- Customer-focused support
- Products designed to make daily life easier
Still have questions?
Feel free to contact us — we’re always happy to help.
JR Store
Everyday Home Essentials. Made Simple.